1. Operator and contact details
BK Store is operated by Ivan Hernandez Alguero, VAT identification number ES43562678B, with legal address at Calle Padilla 383, 08025 Barcelona, Spain. Contact: contact@bondagekitties.com.
2. Scope and age requirement
These Terms govern access to and purchases made through BK Store. The shop is intended exclusively for persons aged 18 or over. By placing an order, the customer confirms that they meet the applicable age requirement and may lawfully purchase and receive the selected products in their country.
3. Sales territory
BK Store initially offers delivery only to destinations supported within the European Union. Availability may vary by product and seller. Delivery restrictions and the final shipping price are shown before payment.
4. Who is the seller?
Every product page and checkout line identifies the legal seller:
- BK Store direct or dropshipping products: BK Store is the seller and remains responsible to the customer even when an approved supplier stores or dispatches the product.
- Artisan marketplace products: the identified artisan is the seller and BK Store provides the marketplace, payment, messaging and dispute-management services.
- Managed partner-brand products: the identified brand is the seller; BK Store manages the selected catalogue and marketplace transaction.
A seller’s status as a professional trader or private individual will be displayed before purchase. EU consumer rights applicable to purchases from professional traders do not generally apply in the same way to genuine private sales. A person selling regularly for commercial purposes may be classified as a professional trader regardless of the label selected during registration.
5. Products and seller information
Product descriptions, materials, dimensions, weight, options, personalisation, preparation time, estimated delivery, safety information, returns eligibility and seller identity form part of the offer. Sellers are responsible for the accuracy and legality of the information they provide. BK Store may correct, suspend or remove incomplete, unsafe, misleading or unsuitable listings.
6. Prices, VAT and delivery charges
Consumer prices are shown inclusive of the VAT applicable to the transaction and destination. The amount may be recalculated when the delivery country is confirmed. Any shipping charge and other mandatory cost will be shown before the customer places the order. BK Store does not charge sellers a commission on shipping charges.
7. Orders and contract formation
Products placed in the basket are not reserved. Before ordering, the customer can review the products, seller, personalisation, delivery address, shipping charge and total price. The order becomes binding when payment is completed and the customer receives the order confirmation, subject to fraud, stock, safety and legal checks. If an order cannot be accepted or fulfilled, the affected amount will be refunded without undue delay.
A basket containing products from different sellers creates separate sales relationships and may result in separate parcels, delivery dates, tracking numbers, return addresses and refunds.
8. Payments
Payments are processed through the methods displayed at checkout. For marketplace transactions, BK Store may collect payment, deduct the agreed marketplace fees and arrange payment to the seller. This does not change the identity of the legal seller shown for each item.
9. Personalised products
The customer is responsible for checking measurements, spelling, colours and instructions before submitting a personalisation. Each seller sets and displays a correction or cancellation window. A personalised order may be cancelled until that window closes or the seller marks it as In production, whichever rule was disclosed before purchase. The statutory withdrawal right may not apply to goods made to the customer’s specifications or clearly personalised. This does not affect remedies for defects, damage or failure to follow the agreed instructions.
10. Delivery and holidays
The seller shown on the order is responsible for organising delivery and for the parcel until it reaches the customer, unless the customer independently appoints a carrier. Holiday mode prevents new orders but does not suspend accepted orders. A seller who cannot meet an agreed estimate may request one extension of up to 15 calendar days. The customer may accept the revised date or cancel for a full refund where the original agreed date cannot be met. An essential delivery date communicated before purchase remains binding.
11. Cancellation, withdrawal and returns
Professional sellers must respect all mandatory consumer rights. Their individual policy may offer more favourable terms but may not reduce those rights. The general withdrawal period for eligible distance purchases is 14 days from delivery. The customer normally pays the direct return cost for a change of mind when informed in advance. Exceptions may apply to clearly personalised goods and sealed goods unsuitable for return for health-protection or hygiene reasons after unsealing. The precise eligibility is displayed on the product page.
12. Faulty, damaged or incorrect goods
Withdrawal rules do not limit the customer’s rights when a product is faulty, damaged, unsafe, incorrectly supplied or not as described. The legal seller must provide the remedy required by applicable consumer law without charging the customer the necessary return cost. BK Store may request photographs, video, packaging information or other reasonable evidence and may intervene, refund the customer and deduct the corresponding amount from funds due to the seller.
13. Reviews and disputes
Only verified purchasers may review an order. Sellers cannot delete reviews, but may respond or report content for moderation. BK Store decides whether reported material breaches the review rules. Customers and sellers should first use the private messaging system. If no solution is reached, either party may request BK Store intervention. BK Store may decide the internal marketplace outcome, including refund, replacement, return or release of funds, without limiting either party’s statutory right to contact consumer authorities or courts.
14. Acceptable use
Users must not submit unlawful content, infringe intellectual-property rights, harass another user, manipulate reviews, misuse personal data, circumvent marketplace fees, sell prohibited or unsafe products, or provide false identity, tax, product or tracking information. BK Store may restrict or suspend access and preserve evidence needed for disputes or legal compliance.
15. Privacy
Order data is shared with the relevant seller only as necessary to manufacture, dispatch and support the purchase. Sellers must not use customer data for unrelated marketing without valid consent. Further information is provided in the Privacy Policy and Cookie Policy.
16. Governing law and consumer protection
These Terms are governed by Spanish law, without depriving a consumer resident in another country of mandatory protections available under the law applicable to them. Nothing in these Terms excludes rights that cannot legally be waived.
17. Changes
The version accepted at the time of an order applies to that transaction. Material changes will be dated and will not retroactively reduce confirmed customer rights.