DELIVERY INFORMATION
Shipping and delivery
BK Store is the legal seller for every order placed on this website. We remain responsible for fulfilment and customer support even when an approved logistics partner prepares or transports a parcel.
Where we deliver
Available destinations depend on the product. The product page and checkout show whether the selected item can be delivered to your country.
Cost before payment
Enter the delivery country and address at checkout to see the available service and its full cost before placing the order. No mandatory delivery fee is added after confirmation.
Preparation and timing
The best available preparation and delivery estimate is shown on the product page or during checkout. Specialist and made-to-order items may require additional preparation time.
Tracking
Tracking is supplied when the selected service supports it. An order is not marked as dispatched until it has been handed to the carrier.
Discreet packaging
Orders use plain, secure external packaging that does not reveal intimate product details.
Problems in transit
If a parcel is delayed, damaged or missing, contact BK Store. We will investigate with the carrier and provide the remedy required by applicable consumer law.