Delivery territory
BK Store initially supports selected delivery destinations within the European Union. A product can be purchased only where its identified seller has enabled delivery. Products dispatched from outside the European Union will not be activated at launch unless the required import, VAT, customs, safety and returns arrangements have been approved.
Who arranges delivery?
The legal seller shown for each product arranges delivery and selects the carrier:
- Artisans and partner brands configure their supported countries, preparation time, carrier, delivery method and shipping price.
- For BK Store direct or dropshipping orders, BK Store remains the customer’s seller while the approved supplier may prepare and dispatch the parcel.
Shipping prices
All delivery charges are shown before the customer places the order. BK Store does not deduct marketplace commission from shipping charges. Products from the same seller may be combined where the seller’s rules permit. Products from different sellers are calculated and dispatched separately.
Multiple sellers and parcels
One checkout may contain several separate sales. The order summary identifies the seller, preparation estimate, delivery method and charge for each shipment. Parcels may arrive on different dates and with different tracking numbers. A delay affecting one seller does not automatically delay another seller’s parcel.
Preparation and estimated delivery
Each product displays its estimated preparation time and an approximate delivery window calculated from the available seller and carrier information. These estimates may vary for made-to-order or personalised products. If no different delivery time has been agreed, professional sellers must deliver within the mandatory period applicable to the transaction.
Holiday mode and extensions
Holiday mode prevents new orders but does not suspend orders already accepted. If a seller cannot meet an existing estimate, they may request one extension of up to 15 calendar days. The customer will receive the proposed revised date and may accept it or cancel for a full refund where the agreed date cannot be met. A delivery date expressly identified as essential before purchase cannot be extended without the customer’s agreement.
Tracking and proof of dispatch
Sellers must add a tracking number when the selected service provides one and must not mark an order as dispatched before it has been handed to the carrier. BK Store may request proof of dispatch, carrier acceptance, delivery or attempted delivery.
Responsibility during transport
The legal seller remains responsible for loss or damage until the customer or a person designated by the customer receives the goods, except where the customer independently appoints a carrier not offered by the seller. A carrier delay or loss does not remove the seller’s responsibility to provide the legally required solution.
Lost, damaged or undelivered parcels
The customer should report an issue through the order page. The seller must investigate with the carrier. Where loss is confirmed or delivery cannot be completed within the agreed and any valid additional period, the customer may be entitled to replacement or refund. BK Store may intervene and refund the customer from funds due to the seller.
Incorrect or incomplete addresses
The customer must check the delivery address before payment. If correction remains possible, the customer should contact the seller immediately through BK Store. Additional costs caused by an incorrect address may be charged only where lawful, reasonable and disclosed. No additional payment will be taken without the customer’s consent.
Packaging
Sellers must use secure and discreet external packaging appropriate to the product. The exterior must not reveal intimate product details. Sellers may include their own brand material, product-care instructions, contact details or promotional material inside the parcel, but may not include unlawful, misleading or third-party advertising.
Returns
Return addresses are assigned per seller or supplier after a return request is approved. No single universal return address is used. Full information is provided in the Returns and Refunds Policy.