AFTER-SALES SUPPORT
Returns and refunds
BK Store manages every return, exchange, defect and delivery claim for orders placed on this website. You do not need to contact a manufacturer or fulfilment partner.
14-day withdrawal
Eligible consumers may request withdrawal within 14 calendar days after receiving an order. Contact us before sending anything so we can confirm eligibility and provide the correct instructions.
Condition of returned goods
Items must be handled only as necessary to establish their nature and characteristics, and returned with their original accessories, tags and packaging where applicable.
Hygiene and personalised items
Lawful exceptions may apply to opened sealed goods that cannot be returned for health or hygiene reasons, and to products made or personalised to the customer. Any applicable exception is stated on the product page.
Faulty or misdescribed goods
Hygiene and personalisation exceptions do not remove statutory rights when a product is faulty, damaged, unsafe or materially different from its description.
Return costs
For an ordinary change of mind, the customer normally pays the return carriage unless the product page states otherwise. BK Store covers the appropriate remedy for an accepted fault or fulfilment error.
Refund timing
Approved refunds are issued to the original payment method after the return is received and checked, or after the customer supplies the evidence required by law.